FAQ
Where can the Hepatoscope App be downloaded?
The Hepatoscope App can be dowloaded from the E-Scopics Installer, which can be downloaded by visiting e-scopics.com/downloads
There is an error message when I try to launch the Hepatoscope app.
You need to close your user session or shut down your computer once to complete the installation. Restarting the computer through the “Restart” button does not fully close the session and does not complete the installation. Please contact e-scopics support if the problem persists.
How can I recover my Hepatoscope credentials?
Your Hepatoscope administrator can reset your password in the administrator tab.
Where can I find the credentials to sign in to the E-Scopics Installer?
After your purchase, you have received an email containing your credentials and a link to download the E-Scopics Installer.
Under which operating system shall the Hepatoscope App be used?
The Hepatoscope 2023 version shall be used under Windows operating systems.
Who should be contacted to get support in relation to the Hepatoscope App?
E-Scopics’ support team shall be contacted via the email address support@e-scopics.com.
Who should be contacted to get support in relation to the software host used?
The software host manufacturer support team shall be contacted. E-Scopics will not be able to support for issues related to the software host.
Why is the Hepatoscope App operating slowly, with delays during real-time imaging?
Please check first that the software host is properly plugged to the main power AC supply, and that the power AC socket is well functioning. Please, test another electrical device on this same socket and/or test another power AC socket.
Can the e.C5-1 probe be hot-plugged/unplugged from the software host?
Yes. In such case, please allow 1 to 2 seconds for the system to recognize the probe plugged as a USB device.
User Manual
Where can the User Manual be downloaded?
Follow this link.
Terms & Conditions for Use
At the time of first installation and first user connection, and before using the Hepatoscope App, the Terms of Use shall be reviewed and accepted.
Follow this link to review the Hepatoscope Terms of Use.